DOGTEK Additional Return Guidelines
LIFETIME NON-TRANSFERRABLE LIMITED WARRANTY
WHAT IS COVERED: E.A. Distribution doing business as DOGTEK (hereinafter referred to as "DOGTEK") warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its DOGTEK product, when subject to normal and proper residential use, will be free from defects in material or workmanship for its lifetime. An "original retail consumer purchaser" is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by DOGTEK Customer Service, DOGTEK covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to the service of the product, with new or refurbished items at DOGTEK's sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the DOGTEK product or transfers the property on which the DOGTEK product is installed. Receipt or invoice will be required before service.
PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product.
Under no circumstances will DOGTEK be liable for any non-DOGTEK labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser's property.
Pursuant to this non-transferrable limited warranty, DOGTEK will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
DISCLAIMERS: Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered after the first year. A receipt or invoice is required to claim any warranty.
This non-transferrable limited warranty is in lieu of all other express warranties. DOGTEK expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. DOGTEK also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. DOGTEK does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, DOGTEK will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by DOGTEK to perform covered repair work due to circumstances beyond DOGTEK's control.
Returns/ Restocking Fee: All returns require a RMA number. Items may incur a 15% restocking fee on returns and there are no refunds of any original or return shipping and handling charges.
GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of FLORIDA, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Jurisdiction and venue shall be exclusive to the courts of Pinellas County, Florida.
These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
