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The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Please see our Return Rules below before opening a customer service ticket.
Return Rules and Restrictions
- Items must be returned within 30 days of purchase.
- Customer must be issued an RMA number either by opening a customer care ticket at http://www.dogtek.com/customer-care/ or by calling a DOGTEK Customer Service Representative at 1-800-284-2060.
- Shipping and handling costs and other additional charges are non-refundable.
- We will not accept CODs or third party billing for returned merchandise
- If there is extensive damage to an item upon delivery, call a DOGTEK Customer Support Representative immediately at 1-800-284-2060.
- You can expect a refund in the same form of payment originally used for purchase within 3-10 days of DOGTEK receiving your returned product.
- DOGTEK.com purchases must only be returned directly to DOGTEK
- Items purchased from an Authorized DOGTEK Online retailer or retail store/ petshop must be returned directly back to them. Our Authorized Retailers return policies may vary, returns are at their sole discretion.
ONE YEAR WARRANTY
WHAT IS COVERED: DOGTEK warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its DOGTEK product, when subject to normal and proper residential use, will be free from defects in material or workmanship for one year after purchase. An "original retail consumer purchaser" is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by DOGTEK Customer Service, DOGTEK covers labor and parts for the first year of ownership; the use of new or refurbished items are at DOGTEK's sole discretion. The one year warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the DOGTEK product or transfers the property on which the DOGTEK product is installed. Receipt or invoice will be required before any warranty service.
PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product.
Under no circumstances will DOGTEK be liable for any non-DOGTEK labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser's property.
Pursuant to this non-transferrable limited warranty, DOGTEK will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
DISCLAIMERS: Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered after the first year. A receipt or invoice is required to claim any warranty.
This non-transferrable limited warranty is in lieu of all other express warranties. DOGTEK expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. DOGTEK also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. DOGTEK does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, DOGTEK will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by DOGTEK to perform covered repair work due to circumstances beyond DOGTEK's control.
Returns/ Restocking Fee: All returns require an RMA number. Items may incur a 15% restocking fee on returns and there are no refunds of any original or return shipping and handling charges.
GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of FLORIDA, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Jurisdiction and venue shall be exclusive to the courts of Pinellas County, Florida.
These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Important Safety Information About Our Collars
Please read and follow the instructions in the manual. With products that require your pet to wear a collar, proper fit of the collar is important. A collar worn too loose, may impact the functionality of the product. A collar worn for too long, or made too tight on the pet’s neck may cause skin damage. This is called bed sores; it is also called decubitus ulcers. If not addressed, sores can worsen, turning into a condition known as pressure necrosis, or advanced bed sores.
Bed sores are preventable. Proper collar fit and adjustment is critical. Pressure is the primary cause. Perform daily checks of the contact area. Early detection is critical to prevent bed sores. If you find redness during the inspection remove the collar. Wash and dry the pet’s neck, collar and contacts. Wait until all redness has cleared before placing the collar back on your pet. Avoid leaving the collar on the pet for more than 12 hours in a day. Moving the collar every 1 to 2 hours may help. Moving the collar restores blood flow and allows mild irritation to heal. This limit will not replace proper collar adjustment and checks of the contact area.
Millions of pets are comfortable while they wear stainless steel contacts. Some pets have skin sensitivity to contact pressure. It is possible to make the collar too tight. You may find that your pet is comfortable with the collar. If so, you may relax some of these precautions. It is important to continue checks of the contact area. If redness or sores are found, discontinue use immediately. You are recommended to wait until the skin has fully healed to use the collar. Once the skin has healed you may resume use following all precautions.
Pressure for an extended amount of time from the contacts can prevent proper blood flow to the skin and cause bed sores. Wet and dust can lead to an increased risk of skin irritation. Bed sores begin as redness of the skin. If left untreated, increased symptoms will occur. These can include hair loss in the affected area, oozing, sores, open sores and scab formation. Bacterial infection is common in advanced bed sores. See a veterinarian if you find open sores or an odor. Keep the area clean and dry to promote healing.
These steps will help keep your pet safe and comfortable. Failure to follow the procedures described may lead to advanced bed sores. If the sore is small and closed, immediately stop using the product. Clean and dry the area and apply antibiotic ointment to the sore. Clean the collar and contacts. If large or open sores appear, have your pet seen by a veterinarian. Discontinue use of the product until the affected area has healed.
Some descriptions of advanced bed sores or pressure necrosis describe the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not use enough energy to create burns. The energy in an output pulse is less than a few thousandths of a Joule; it is similar in nature to the static pulse that you may feel when you shuffle your feet across carpet and then touch a door knob or metal object.